Best Remote Access Tools & Software on the Market for 2020

Best Remote Access Tools & Software

by Brenna Miles - Last Updated: January 16, 2020

With technology growing by leaps and bounds each day, remote access tools are becoming critical to the security and productivity of businesses across the world. However, supporting your remote access and securing it can be a difficult challenge.

On the market today, however, there are remote access tools that can give you the best of both worlds: the security that is required and the productivity you crave.

The Importance of Remote Access Tools

Remote access is critical to the success of business in this collaborative tech world. Remote access gives businesses a new way to communicate with their branches or locations, collaborate with their employees, solve critical network and technology issues and create an easier way to connect with customers.

It is also important to note the increasing number of remote employees within businesses across the world. Having remote employees on staff means giving them access to important business data and information, no matter where they are located.

If your business is ready to invest in remote access tools, there is no time like the present. Many of the tools available, including those listed above, are built for sustainability and with ultimate security. Take advantage of this technology today.

Here’s the Best Remote Access Tools & Software of 2020:

Let’s take a look at some of the Best Remote Access Tools and Sofwtare on the market for 2020.

We will discuss the features of each tool and what you can expect when using it.

Bomgar Remote Support

The Bomgar suite of support tools includes remote support for support centers and service desks, privileged access for security professionals, and identity management for credentials and passwords. The shining star here is Bomgar’s customizable remote support. It allows for remote support for all devices, any system, or mobile device.

The features of Bomgar include:

  • Fast connection to remote PCs and devices
  • Ability to see the screen and control the device from a remote location
  • On or off the network support
  • A full audit trail with session logging and video recording for security
  • Full integration with your CRM, ITSM, and service desk platform

Bomgar allows companies to fully customize their homepage with their logo and technician names.  Your screen can display any text you feel is required for the function of your software. It’s customization features, mixed with its easy to use interface, fast connection speed, and full audit trail makes it a perfect contender for your business’ remote support. You can download a free trial before paying for the full version.

LogMeIn Pro

Known for its functionality, LogMeIn Pro is one of our favorites for remote support. Especially useful for small businesses, LogMeIn Pro offers many features such as:

  • Access to important files for collaboration and viewing, all while away from your desk
  • Access to applications such as websites, cloud, and desktop applications
  • Access from any device, even mobile devices using both IOS and Android
  • High-speed connectivity no matter the device
  • State of the art security for important data

LogMeIn has several pricing packages available, starting at $349.99 a year for an individual with up to two computers. For small businesses, the price for up to ten computers will cost you $1,539.99 per year. However, LogMeIn Pro’s speed, agility, and collaboration capabilities are well worth the cost for secure data sharing and access on the go.

ConnectWise Control

ConnectWise makes this list for its speed and connectivity. Plus, ConnectWise offers a scalable plan for businesses of all sizes. You start with what you need, and you don’t pay for what you don’t use. Plus, it grows with your business. Among these features are:

  • Instant connectivity. It allows you to connect from any device, anywhere, instantly. Yes, that means individuals across the globe.
  • Included AES-256 encryption and two-factor authentication to keep your data and work completely secure
  • Integration with your favorite apps such as Slack, Google Analytics, and Zendesk

ConnectWise Control also offers a free trial of the software with no obligation. However, it ranges from free for one user to $45 per month for a premium license for up to ten users. Small businesses to large enterprises can benefit from ConnectWise Control.

LogMeIn Rescue

Another option from the LogMeIn suite, Rescue is made for use with ad hoc users, instead of internal users within your network. Most of the features are the same; however, depending on the size of your business, Rescue may be a better option. For large enterprises, LogMeIn Pro is best. Rescue allows technicians to:

  • Connect to any device anywhere in seconds
  • Continuously deliver using 99.99% uptime
  • Operate in a completely secure environment using TLS 1.2 transport security with AES-256-bit encryption
  • Take advantage of video support and Rescue + Mobile for all mobile devices

Perhaps the biggest difference between Pro and Rescue is the ability to gain access without needing to contact the user at the other end. It is perfect for rescue situations, hence the name.